The following guidelines have been created to protect the health + safety of our employees, clients, and communities.
This page will be updated as further information is released and as our protocols change per the CDC, City of San Antonio, and Texas government guidelines.
Please read on for answers to frequently asked questions and to learn more about our ongoing efforts.
What do I need to know about making an appointment?
As with all appointments, we require your first + last name, date of birth. Moving forward, our Client Coordinators will be asking the following questions:
Q1. Have you been ill with fever/cough/other symptoms in the past 2 weeks?
Q2. Have you been exposed to anyone who has been ill or confirmed positive for COVID in the past 2 weeks?
Q3. Have you been tested for the virus and/or antibody to COVID? If so, when and what was the result?
Any patient that responds yes to any of these questions will need to wait at least 2 weeks after the illness/exposure/ positive virus test to book an appointment.
How is our Facility reducing the risk of COVID spread?
All check-in and check-out procedures are as contactless as possible. When you arrive for your appointment your temperature will be taken and you will be given hand sanitizer. We have streamlined our checkout process to ensure there is no unnecessary contact. Because of this, we are not accepting cash at this time - credit or debit cards only.
Only Client Coordinators can touch products. This, unfortunately, means no testers at the moment.
We have altered all staff schedules to have as few people in the office as possible. This means only one provider is in the office a day.
All staff members are required to wear masks at all times.
What do I need to know before my appointment?
We are asking all clients to follow the following guidelines to ensure the health + safety of our staff:
You must be wearing a mask when you enter the office
Please refrain from touching any products in the product bar. If you need help with an item don't worry, we're here to help!
Should you be receiving a treatment where you will have to remove your mask (such as lip injections, microneedle, laser, or a facial) we will provide you with water-diluted iodine to swish in your mouth. This is an added layer of protection for both you, and your provider.
Can I bring a friend?
We are working hard to limit the number of people inside the building, so we are kindly asking all clients to refrain from bringing a plus one. If you must be accompanied by someone, please email and we will do our best to accommodate.
Has your cancellation policy changed?
Yes! If you are feeling sick, have been exposed to someone with COVID, or tested positive for COVID please let us know and we can help you reschedule your appointment with no cancellation fee.
Is your Spa open to shop?
We ask that all clients (including walk-ins!) wear a mask at all times, and refrain from touching any products. Although our Spa is open for appointments, we prefer for you to shop with us via our online shop.
Not sure what you want? Feel free to reach out to us () for a complimentary skin consultation with our Front Desk Coordinator.
American Laser & Aesthetics Institute and IPPO DARO MED SPA
1111 Babcock Rd, San Antonio, TX 78201 U.S.A
+1 (210) 731-8450